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Ordering Info

Doorstep Delivery is available everywhere in Ontario!

 

Shop our beer, cider, gin, canned cocktails, prints, and merch on our online store, and our Collective Arts Delivery Team will take it from there! Please note, delivery schedules are different depending on where you live.

Our order minimum is $50 and someone 19+ with a valid ID must be home to receive the order.

Don't hesitate to email us at doorstepdelivery@collectiveartsbrewing.com if you have any questions about your order or our delivery service.

 

 

EXPRESS DELIVERY ZONES

Ancaster

Brampton*

Brantford

Burlington

Cambridge

Dundas 

Etobicoke

Georgetown*

Grimsby

Guelph

Hamilton

Kitchener

      London*

      Milton

      Mississauga

      Niagara Falls**

      Oakville

      St. Catharines**

      Stoney Creek

      Toronto

      Waterdown

      Waterloo

      Welland**

      Woodstock*

          *Delivery Monday/Wednesday/Friday only
          **Delivery Tuesday/Thursday/Saturday only 

           

          EXPRESS DELIVERY TIMES

          Deliveries: Monday–Saturday, 2–9PM

          Order before noon (12PM) for Same-day Delivery

          Order after noon (12PM) for Next-day Delivery* 

          *Orders placed after noon (12PM) on Saturday will be delivered on Monday.

           

          Although we do our best to accommodate requests for specific delivery times (within the 2-9 PM window), we are unable to make any guarantees.

           

          Monday/Wednesday/Friday Express Delivery Zones: Brampton, Georgetown, London, Woodstock

           

          Tuesday/Thursday/Saturday Express Delivery Zones: Niagara Falls, Niagara-On-The-Lake, St. Catharines, Welland.

           

          REST OF ONTARIO

          Deliveries: Monday–Friday, 9 AM–5 PM

          Orders ship in 3-4 business days

          Why are there different rules for different areas? We serve most areas of Southern Ontario with our own team of delivery drivers, but we’ve partnered with a courier service to serve the rest of the province.



          CURBSIDE PICKUP

          We're making some improvements to our site so we have temporarily disabled the taproom pickup option for purchases made through our online store.

           

          Toronto Taproom Pickup: order online

          Hamilton Taproom Pickup: please call 289-426-2374.

          *Please note we are unable to sell Gin and Gin Cocktails at the Hamilton Taproom location.

           

           


           

           

          DOORSTEP DELIVERY FAQ

           

          When will I get my order?

          It depends on: 1) Where you live, and 2) When you ordered. 

           

          If you live in one of our Express Zones (areas listed above), you’ll get your order the same day if placed before noon (12PM). If placed after noon (12PM), you’ll get your order on our next delivery day (we deliver every day except Sunday). The Express Zone delivery window is 2–9PM, and although we make every effort to accommodate requests for specific delivery times, we cannot make any guarantees. 

           

          If you DON’T live in an Express Zone, your order will arrive in 3-4 business days. Our courier partner delivers Monday to Friday between 9AM and 5PM.

           

          Why are there different delivery schedules for different areas?

          We serve most areas of Southern Ontario with our own team of delivery drivers, but we’ve partnered with a courier service to serve the rest of the province. Our partner courier delivers Monday–Friday, 9 AM–5 PM.

           

          Will I get a notification when my order is on its way?

          Yes! You will receive an email confirming your order immediately after you check out and then a second email letting you know when your order will be out for delivery.

          Express Zones only: You will then receive text messages updating you on the progress of your delivery, so please make sure you include the correct phone number when you place your order!

          You can expect three text messages in advance of your delivery:  

          1. When your delivery driver starts their route.
          2. An ETA when your driver is within 2 hours of making your delivery. 
          3. When your driver is arriving.   

            Please be ready to meet our driver outside with your ID when you get that third text!

             

            I live outside the Express Zones. How will I know what day to expect my order?

            Once your order has shipped, you will receive a tracking number from CanPar Courier to help you better anticipate your order’s arrival. From there, you can also download the CanPar App that will allow you to manage notification settings and delivery options.

             

            I just got an email saying my "order will be there soon," does that mean it will arrive today?

            The “arriving soon” email is to let you know your order has left the brewery and begun shipping! You can expect the usual delivery times outlined in the confirmation email which you will receive once your order is placed.

             

            I live in an apartment/condo, will you bring my order right to my door?

            To keep everyone as safe as possible and ensure we are properly verifying IDs, our drivers can only go as far as the lobby or the front door of your building. Please come down and meet the driver when they arrive. We can only leave your package with a concierge/front desk if you send a picture of your ID to your delivery driver or leave your ID with the person who will be holding on to your package for you.

             

            Will you deliver to a P.O. Box?

            No, unfortunately not. We need to verify that you’re 19+ and ensure your order isn’t left unattended, so we can only deliver to a house, apartment building, or business.

             

            Why did a snack just show up in my cart? 

            Our gins and canned cocktails are legally required to be sold with a food item. To make things as simple as possible, we automatically add a $1 snack to any order that includes gin or canned cocktails.

             

            Can I change my order before it gets sent out?

            Unfortunately, we are unable to alter your order once it is finalized at checkout. This means we cannot add or remove any items once your card has been charged.

             

            Are the deliveries contactless?

            Yes, all of our deliveries are completely contactless. To verify age, we will ask to see IDs from a distance or through a window/door.

             

            Do I need to be home to receive my order?

            Someone 19+ must be home for us to complete the delivery. We cannot leave packages unattended on a porch, deck, back step, in a lobby, etc. We need to make sure it gets taken inside by someone of legal drinking age. If you're running late or realize you won't be home, we're happy to leave your delivery with a neighbour, provided of course that they're 19+ (we would also appreciate you giving them a heads up as well).

             

            What if I miss my delivery?

            Express Zones: You'll get a "sorry we missed you" text message and we will be in touch via email to set up another delivery. You can also email us at doorstepdelivery@collectiveartsbrewing.com to let us know when a better time to deliver would be!  

            Non-express Zones: CanPar will make two attempts to drop off your order. After the second attempt, your order will be held at a smart point for pickup. CanPar will give you details on where your order can be picked up.