Ordering Info

Shop our beer, cider, gin, canned cocktails, prints, and merch on our online store, and our Collective Arts Delivery Team will take it from there! Please note, delivery schedules are different depending on where you live. Our order minimum is $50* and someone 19+ with a valid ID must be home to receive the order.

Don't hesitate to email us at doorstepdelivery@collectiveartsbrewing.com if you have any questions about your order or our delivery service.

*Please note: Artist Prints and Canvases are shipped separately through a third-party company and do not count towards the $50 overall minimum. We apologize for the inconvenience. 

EXPRESS DELIVERY ZONES

*Delivery Monday/Wednesday/Friday only

**Delivery Tuesday/Friday only

***East of Markham Rd. are covered by Next-Day Delivery (info below).

EXPRESS DELIVERY INFO

Delivery fee: $3.99 flat rate

Deliveries: Monday–Saturday, 1–9PM

Order before noon (12PM) for Same-day Delivery

Order after noon (12PM) for Next-day Delivery* 

*Orders placed after noon (12PM) on Saturday will be delivered on Monday.

Although we do our best to accommodate requests for specific delivery times (within the 1-9 PM window), we are unable to make any guarantees.

Monday/Wednesday/Friday Express Delivery Zones: Brampton, Georgetown, London, Woodstock

NEW: NEXT-DAY DELIVERY

We now offer Next-Day Delivery, Monday through Friday, to the following areas: 

Ajax
Markham 
Oshawa,
Pickering,
Richmond Hill
Scarborough (east)*
Thornhill
Vaughan
Whitby
Woodbridge 

*Scarborough next-day postal codes: M1B, M1C, M1E, M1G, M1H, M1J, M1X. All other parts of Scarborough covered by regular Express Zones. 

NEXT-DAY DELIVERY INFO

Delivery fee: $3.99 flat rate

Deliveries: Monday–Saturday, 1–9PM

Order before 11:59PM for Next-day Delivery

Orders placed after 11:59PM Thursday will be delivered the following Monday.

REST OF ONTARIO

Shipping fee: $14.99 flat rate*

Deliveries: Monday–Friday, 9 AM–5 PM

Orders arrive in 3-5 business days

Why are there different rules for different areas? We serve the Express Zones listed above with our own team of delivery drivers, but we’ve partnered with a courier service to serve areas outside those regions. 

*Please note we no longer offer flat rate shipping to select postal codes within Ontario and have recently increased our courier rates due to rising costs. If you receive an error at checkout please message us via chat or email doorstepdelivery@collectiveartsbrewing.com for a custom shipping quote.

CURBSIDE PICKUP

We're making some improvements to our site so we have temporarily disabled the taproom pickup option for purchases made through our online store.

Toronto Taproom Pickup: order online

Hamilton Taproom Pickup: please call 289-426-2374.

*Please note we are unable to sell Gin and Gin Cocktails at the Hamilton Taproom location.

DOORSTEP DELIVERY FAQ

When will I get my order?

It depends on: 1) Where you live, and 2) When you ordered. 

If you live in one of our Express Zones (areas listed above), you’ll get your order the same day if placed before noon (12PM). If placed after noon (12PM), you’ll get your order on our next delivery day (we deliver every day except Sunday). The Express Zone delivery window is 1–9PM, and although we make every effort to accommodate requests for specific delivery times, we cannot make any guarantees. 

If you live in a Next-Day Delivery area, your order will arrive the day after you ordered it (order cutoff: 11:59PM), except Fridays. Our next-day courier delivers Monday-Friday, 1-9PM, so orders that come in after 11:59PM Thursday will be delivered the following Monday.

If you don't live in an Express Zone or a Next-Day Delivery area, your order will delivered by UPS in 3-5 business days. Please note: UPS delivers Monday to Friday between 9AM and 5PM.

Why are there different delivery schedules for different areas?

We serve most areas of Southern Ontario with our own team of delivery drivers, but we’ve partnered with courier services to serve the rest of the province. Both our next-day partner courier and our regular courier partner deliver Monday–Friday.

Will I get a notification when my order is on its way?

Yes! You will receive an email confirming your order immediately after you check out and then a second email letting you know when your order will be out for delivery.

Express Zones/Next-Day only: You will then receive text messages updating you on the progress of your delivery, so please make sure you include the correct phone number when you place your order!

You can expect three text messages in advance of your delivery:  

1. A rough ETA when your driver is within 2 hours of making your delivery.
2. A heads up that a driver is on their way to you. 
3. A notification to meet our driver at your door/in your lobby.   

Please be ready to meet our driver with your ID when you get that third text!

My order is coming through UPS. How will I know what day to expect my order?

Once your order has shipped, you will receive a tracking number from UPS to help you better anticipate your order’s arrival. You can track your order using this number through the UPS website.

I just got an email saying my "order will be there soon," does that mean it will arrive today?

The “arriving soon” email is to let you know your order has begun shipping! You can expect the usual delivery times outlined in the confirmation email which you will receive once your order is placed.

I live in an apartment/condo, will you bring my order right to my door?

To keep everyone as safe as possible and ensure we are properly verifying IDs, our drivers can only go as far as the lobby or the front door of your building. Please come down and meet the driver when they arrive. We can only leave your package with a concierge/front desk if you send a picture of your ID to our customer service team at doorstepdelivery@collectiveartsbrewing.com or leave your ID with the person who will be holding on to your package for you.

Will you deliver to a P.O. Box?

No, unfortunately not. We need to verify that you’re 19+ and ensure your order isn’t left unattended, so we can only deliver to a house, apartment building, or business.

Why did a snack just show up in my cart? 

Our gins and canned cocktails are legally required to be sold with a food item. To make things as simple as possible, we automatically add a $1 snack to any order that includes gin or canned cocktails.

Can I change my order before it gets sent out?

Unfortunately, we are unable to alter your order once it is finalized at checkout. This means we cannot add or remove any items once your card has been charged.

Are the deliveries contactless?

Yes, all of our deliveries are completely contactless. To verify age, we will ask to see IDs from a distance or through a window/door.

Do I need to be home to receive my order?

Someone 19+ must be home for us to complete the delivery. We cannot leave packages unattended on a porch, deck, back step, in a lobby, etc. We need to make sure it gets taken inside by someone of legal drinking age. If you're running late or realize you won't be home, we're happy to leave your delivery with a neighbour, provided of course that they're 19+ (we would also appreciate you giving them a heads up as well).

What if I miss my delivery?

Express Zones: You'll get a "sorry we missed you" text message and we will be in touch via email to set up another delivery. You can also email us at doorstepdelivery@collectiveartsbrewing.com to let us know when a better time to deliver would be!  

Next-Day: Our partner courier will make a second attempt on the next delivery day. If the second attempt is unsuccessful, please contact us at doorstepdelivery@collectiveartsbrewing.com to schedule another delivery.

Courier: Your package will be available for pickup at a nearby UPS collection point. UPS will provide specific details.